Shipping policy
Shipping Policy – Ltorrealba
Thank you for shopping with Ltorrealba! 💕 We carefully prepare and package every order to ensure it arrives safely and beautifully.
Processing Time
• Standard orders are processed within 2–5 business days.
• Personalized/custom orders may require additional processing time depending on the product and design.
• Processing times do not include shipping transit time.
• During holidays, sales, or high-volume periods, processing times may be longer.
Shipping Options
We currently offer shipping within the United States. Available shipping options and estimated delivery times will be displayed at checkout based on your location and order.
Shipping Rates
Standard Shipping
• $6.95 for orders under $70.
• FREE standard shipping on orders of $70 or more.
• Estimated transit time: 3–5 business days.
Express Shipping
• $14.95.
• Estimated transit time: 1–2 business days.
Please note: Shipping transit times begin after your order has been processed. Processing times and transit times are separate. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Address Information
Please make sure your shipping address is complete and accurate before placing your order. Ltorrealba is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
Shipping Delays
Once your order has been shipped, delivery times are controlled by the shipping carrier. Ltorrealba is not responsible for delays caused by USPS, UPS, FedEx, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow up to 24–48 hours for tracking information to update.
Incorrect Address
Please make sure your shipping address is correct before completing your order. Ltorrealba is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect address, additional shipping charges may apply to resend the order.
Lost or Damaged Packages
If your package shows as delivered but you cannot locate it, please first contact the shipping carrier and check with household members or neighbors.
If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the damaged item so we can review the situation.
Local Pickup / Delivery
Local pickup or local delivery may be available for customers in the Dallas, Texas area. Availability and fees, if applicable, will be shown at checkout or communicated before completing the order.
Questions
If you have any questions about your order or shipping, please contact us at:
Email: info@ltorrealba.com
Ltorrealba reserves the right to update this shipping policy at any time.